At Avrionel (“we,” “our,” or “us”), we are committed to providing high-quality fitness services and programs. This Refund Policy explains the terms and conditions under which refunds may be issued for services, memberships, or products purchased through our website or directly from our company.
1. Scope of This Policy
This Refund Policy applies to all purchases made through Avrionel, including but not limited to:
- Personal training sessions
- Group fitness classes
- Online fitness programs or subscriptions
- Nutrition coaching packages
- Merchandise or digital products
Please review this policy carefully before making a purchase.
2. General Refund Conditions
Refunds may be issued only if the following conditions are met:
- The request for a refund is submitted within the timeframe specified for each service or product.
- Proof of purchase (receipt or invoice) is provided.
- Services or products have not been used beyond the agreed terms, unless otherwise noted.
- Refunds are subject to the discretion of Avrionel and may be declined if the above conditions are not satisfied.
3. Refund Timeframes
- Personal Training Sessions & Group Classes:
Refunds may be requested up to 24 hours before the scheduled session. Sessions missed without prior notice are non-refundable. - Online Fitness Programs:
Refund requests must be submitted within 7 days of purchase. Programs accessed or downloaded beyond this period are not eligible for a refund. - Nutrition Coaching Packages:
Refunds may be requested within 3 business days of purchase. Once consultations are scheduled or completed, refunds will not be issued. - Merchandise or Digital Products:
Refunds may be requested within 14 days of purchase. Products must be unused and in original condition. Digital products cannot be refunded once downloaded or accessed.
4. Partial Refunds
In certain cases, partial refunds may be issued, including:
- If part of a service or program has already been delivered
- If a refund request is made after some usage but within acceptable limits
- Administrative or processing fees may be deducted from the refunded amount
5. How to Request a Refund
To request a refund:
- Contact our customer service team at [email protected] or call +1 604-534-2336.
- Provide your full name, purchase details, date of purchase, and reason for the refund request.
- Our team will review the request and respond within 5–7 business days with approval or further instructions.
6. Refund Processing
- Approved refunds will be processed using the original payment method whenever possible.
- Refund processing times may vary depending on your bank or payment provider, typically taking 5–10 business days.
- In cases where the original payment method is unavailable, alternative refund methods may be offered at the discretion of Avrionel.
7. Non-Refundable Items and Services
Certain items or services are non-refundable, including:
- Sessions missed without prior cancellation
- Accessed or downloaded digital products
- Completed nutrition or coaching consultations
- Gift cards, promotions, or discounts applied to purchases
8. Changes to This Refund Policy
Avrionel reserves the right to modify, update, or revise this Refund Policy at any time. Updates will be posted on this page with a new Effective Date. Your continued use of our services constitutes acceptance of the revised policy.
9. Contact Us
For any questions or concerns regarding this Refund Policy or refund requests, please contact:
Avrionel
Address: 184 Pelech Cres, Hamilton, ON L0R 1P0, Canada
Phone: +1 604-534-2336
Email: [email protected]
We are committed to providing fair and transparent refund practices to ensure customer satisfaction.